Yes, PCWD offers water delivery service.

How to avail of the service?
Step 1. Proceeds to Customer Service Division (complaints section) to get Form CSS-003 Standpipe Withdrawal.
Step 2. Proceeds to Cashier for payment.
Step 3. Presents Official Receipt to Customer Service Division (complaints section) for confirmation and schedule of water delivery.

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The Customer Service Division is in-charge of entertaining consumers who have complains. This division is found at the ground floor of the main office or you may call:

1622 local

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Yes. PCWD gives adjustments on billings. However, adjustments are only being granted to consumers whose complains are found true and valid after investigation by our field personnel.

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You may call our complaint desk on the following numbers: local 1622 or (062)

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  • Duly accomplished application form
  • Senior Citizen identification card or any Gov’t. ID with photo, signature and birthday
  • Billing Notice
  • The registered account should be in the name of the Senior Citizen for a period of one (1) year and the application of discount must be renewed annually
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  • Report it to the PCWD office upon discovery of the incident.
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  • Proof of Identification
  • Proof of Residency
  • Proof of Lot Ownership
  • Affidavit of transfer of rights of the outgoing concessionaire
  • Payment of fee for supersedure of service amounting to P 50.00
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  • Policy Orientation Seminar (No Representatives Allowed)
  • Cross-Connection Authorization
  • 1 x 1 ID Picture of Applicant and Spouse
  • For Subdivision Applicants:
    • Authorization / Certification from the Developer/Home Owner’s Association President
  • Photocopy of Proof of Lot Ownership
  • One Photocopy of Deed of Sale; Waiver from the former owner; or any proof of line ownership
  • For Non-Lot Owners:
    • Certificate of Occupancy from the Barangay Captain; or Authorization from the lot owner and 1 pc. photocopy of lot owner’s valid ID
  • Valid Government-issued Identification Card bearing the photo and signature of the applicant
    • Driver’s License duly issued by the Land Transportation Office (LTO)
    • Professional ID duly issued by the Professional Regulations Commission (PRC)
    • Voter’s ID duly issued by the Commission on Elections (COMELEC)
    • Passport duly issued by the Department of Foreign Affairs (DFA)
    • Postal ID duly issued by the Philippine Postal Corporation (Phil Post)
    • Unified Multi Purpose ID duly issued by the

      a.) Social Security Systems (SSS)

      b.) Government Service Insurance System (GSIS)

      c.) PAGIBIG

      d.) Philippine Health Insurance Corporation (PHIC)

      e.) Tax identification ID duly issued by the Bureau of Internal Revenue (BIR)

      f. ) Senior Citizens ID duly issued by the Office of Senior Citizen Affairs (OSCA)

      g.) Barangay ID duly issued by the Barangay Captain

      h.) Radio License duly issued by the National Telecommunications Commission (NTC)

      i.) Firearms License duly issued by the Firearms and Explosives Office (FEO)

  • Payment of Initial Fees and Charges
    • Guaranty Deposit
    • Application Fee
    • Water Meter Deposit
    • Inspection Fee
  • Optional Requirement
    • Excavation Permit (when required) duly issued by City Engineers Office (CEO)
 
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